At sz99 we take the privacy of every player seriously. This Privacy Policy explains in plain terms exactly what personal information we collect when you use the sz99 platform at sz99.bio, why we collect it, how it is stored, who it may be shared with, and what rights you hold over your own data. Please take a few minutes to read it carefully — your privacy genuinely matters to us.
Your Data Is Protected
Six core principles that underpin how sz99 handles your personal information every single day.
All personal and financial data collected by sz99 is encrypted at rest using industry-standard AES-256 encryption. Access to stored data is restricted to authorised personnel only and subject to strict internal access controls.
sz99 does not sell, rent, or trade your personal information to third parties for marketing purposes. Data is only shared with trusted partners where strictly necessary for delivering our services or meeting legal obligations.
As an sz99 player you have the right to access, correct, and request deletion of your personal data. Submit a request at any time to [email protected] and our team will respond within 30 days in line with our obligations.
sz99 uses cookies solely to improve platform performance, remember your session preferences, and analyse aggregate usage patterns. No cookies are used to track your activity outside of the sz99.bio domain without your consent.
Identity documents submitted for KYC verification — including CNIC copies — are handled with the highest level of confidentiality. They are used solely for age and identity verification and are never shared with third parties except as required by our licensing obligations.
sz99 does not retain your personal data indefinitely. Retention periods are tied to specific purposes — active account data is retained while your account is open, and residual records are purged in line with our data retention schedule and licensing requirements.
sz99 is an internationally licensed online casino and sports betting platform accessible at sz99.bio. When this Privacy Policy refers to "sz99", "we", "us", or "our", it means the Operator — the company that holds the international gaming licence under which sz99 operates and that is responsible for the collection and processing of your personal data.
sz99 serves English-speaking players in Pakistan and is committed to handling all personal information in accordance with applicable data protection principles and the requirements of our international gaming licence. Our platform supports PKR-denominated transactions and integrates with payment providers familiar to Pakistani users, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20.
For all privacy-related enquiries, contact us directly at [email protected]. Our support team is available via live chat 24/7, with peak response times between 10:00 and 02:00 PKT.
sz99 collects personal data only to the extent necessary to deliver a safe, compliant, and high-quality betting and casino experience. The categories of data we collect are set out below.
2.1 Information You Provide Directly
2.2 Information Collected Automatically
2.3 Information from Third Parties
sz99 uses the personal data we collect for clearly defined purposes. We do not use your data for any purpose incompatible with those originally stated at the time of collection. The primary purposes are as follows:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, email, mobile number |
| Age and identity verification (KYC) | CNIC copy, date of birth, proof of address |
| Processing deposits and withdrawals | Payment method details, transaction history |
| Delivering betting and casino services | Bet history, game logs, account balance data |
| Customer support and complaint handling | Support communications, account activity logs |
| Fraud prevention and AML compliance | IP address, device data, transaction patterns, KYC documents |
| Responsible gaming monitoring | Betting patterns, deposit frequency, self-exclusion status |
| Platform performance and improvement | Usage data, cookie analytics, session data |
| Regulatory reporting and licence compliance | Transaction records, KYC data, account history |
| Direct marketing (with consent) | Email address, mobile number, betting preferences |
sz99 applies responsible gaming monitoring proactively. If our systems identify betting patterns consistent with problem gambling behaviour — such as rapid loss-chasing, unusually frequent deposits, or extended uninterrupted sessions — we may contact you with information about our responsible gaming tools and, where our licensing obligations require it, impose protective restrictions on your account.
Every instance of personal data processing by sz99 is grounded in one of the following recognised legal bases:
sz99 does not sell, rent, or otherwise commercially transfer your personal data to any third party. We share data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:
5.1 Payment Processors
To process your PKR deposits and withdrawals, sz99 must share relevant payment details with the applicable payment service provider — for example, your registered JazzCash or EasyPaisa mobile number, or your HBL/UBL/Meezan Bank account reference. Each payment provider operates under its own privacy policy and is bound by its own regulatory obligations.
5.2 Identity Verification and AML Providers
sz99 uses trusted third-party services to conduct KYC verification and to screen transactions for money-laundering risk indicators. These providers receive the minimum data necessary to perform the required checks and are contractually prohibited from using your data for any other purpose.
5.3 Game Software Providers
The casino games and live dealer tables on the sz99 platform are provided by licensed third-party software suppliers. These providers may receive limited technical data — such as a session token and bet value — necessary to run the game. They do not receive your full personal profile or payment details.
5.4 Regulatory and Law Enforcement Authorities
sz99 will disclose personal data to regulators, law enforcement agencies, or other competent authorities where required to do so by applicable law, court order, or the conditions of our international gaming licence. In such cases sz99 will notify you unless legally prohibited from doing so.
5.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of the Operator's business, personal data held by sz99 may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material change to this Privacy Policy that results from it.
sz99 requires all third-party data processors to enter into formal data processing agreements that oblige them to handle your personal data securely and in accordance with applicable data protection law. We do not authorise any processor to use your data for their own independent purposes.
sz99 uses cookies and similar browser-based technologies to make the platform function correctly, to remember your preferences, and to analyse how players use the site in aggregate. The following categories of cookies are in use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for the platform to function — includes session authentication, login state, and security tokens. Cannot be disabled. | Session |
| Functional / Preference | Remembers your language preference, display settings, and other personalised options so you do not need to re-enter them on each visit. | Up to 1 year |
| Analytics | Collects anonymised data about page views, session duration, and navigation flows to help sz99 improve the platform experience. No personally identifiable data is stored in analytics cookies. | Up to 13 months |
| Fraud Prevention | Assists in identifying suspicious device behaviour, multiple account detection, and bot activity. These cookies work alongside server-side fraud detection. | Up to 6 months |
You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in and using the sz99 platform. Disabling analytics or preference cookies will not affect your ability to place bets or access your account but may reduce the quality of your personalised experience.
sz99 does not use third-party advertising or retargeting cookies. We do not allow advertising networks to place cookies on sz99.bio.
sz99 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
sz99 implements a layered security architecture designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include but are not limited to:
While sz99 takes every reasonable technical and organisational measure to protect your data, no system is completely immune to all threats. You are responsible for keeping your account credentials confidential. If you suspect unauthorised access to your sz99 account, contact our support team at [email protected] immediately and change your password without delay.
As an sz99 player you hold the following rights in respect of the personal data we process about you. To exercise any of these rights, contact our team at [email protected] with your registered email address and a clear description of your request. We will respond within 30 calendar days.
sz99 will never charge a fee to handle a legitimate data rights request. If a request is manifestly unfounded or excessive, we reserve the right to request a reasonable administrative charge or to decline the request, and will notify you of the reason for doing so.
sz99 operates a strict 21+ age policy. The sz99 platform is not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from minors. If we discover or have reason to believe that a registered user is under 21, their account will be immediately suspended, any pending withdrawals cancelled, and their data flagged for review.
All registered accounts are subject to age verification as part of the KYC process. sz99 may request date-of-birth documentation at any stage of the account lifecycle, including before processing any withdrawal. Winnings accumulated prior to the discovery of a minor using the platform may be forfeited in full.
If you are a parent or guardian and believe that a minor has registered on the sz99 platform, please contact us immediately at [email protected] with relevant details. We will investigate and, if confirmed, close the account and handle any personal data in accordance with our minor protection procedures.
The sz99 platform is operated under an international gaming licence, and our infrastructure — including hosting servers, KYC providers, and payment processors — may be located in jurisdictions outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan.
Wherever such international transfers occur, sz99 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required by our licensing obligations. These safeguards may include:
By registering an account and using the sz99 platform, you acknowledge and consent to the transfer of your personal data internationally for the purposes described in this Privacy Policy.
sz99 may send you promotional communications — including bonus offers, free bet notifications, PSL and cricket betting previews, new game announcements, and other sz99 platform news — but only where you have given your express consent to receive such communications during the registration process or subsequently through your account settings.
Marketing communications may be sent by email or SMS to the contact details registered on your sz99 account. We will never send unsolicited marketing through channels or to contact details you have not explicitly provided for this purpose.
You can opt out of marketing communications at any time by:
Please allow up to 5 business days for your opt-out request to take full effect across all communication channels. Please note that opting out of marketing does not affect transactional communications — we will continue to send you account-related messages such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts.
sz99 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our licensing obligations, the services we offer, or the ways in which we process personal data. When material changes are made, we will update the effective date shown at the top of this page and, where the changes are significant, notify registered players via the email address held on their account.
We encourage you to review this Privacy Policy periodically to stay informed about how your data is being handled. The most current version of this Policy will always be accessible at sz99.bio/privacy-policy. Your continued use of the sz99 platform after any update constitutes your acceptance of the revised Policy.
If you disagree with any material change to this Privacy Policy, you have the right to close your account and request deletion of your personal data (subject to our mandatory retention obligations) by contacting the support team at [email protected] before continuing to use the platform.
For any questions, concerns, or requests related to this Privacy Policy or to the personal data sz99 holds about you, please reach out to our team through any of the following channels:
Email: [email protected]
Live Chat: Available 24/7 on sz99.bio
Peak Support Hours: 10:00 – 02:00 PKT
When submitting a data rights request, please include your registered email address, your sz99 username, a clear description of the right you wish to exercise, and — for identity verification purposes — your CNIC number (last four digits only are sufficient for initial contact). We will respond within 30 calendar days of receiving a complete request.
Pakistan's most trusted online betting platform — cricket betting, live casino, slots, and full PKR support via JazzCash, EasyPaisa, and more. Internationally licensed. 21+ only.
21+ only. Please gamble responsibly. sz99 is operated under an international gaming licence.